What to Expect
1How quickly can the auto glass repair be done?
We can often schedule your service for the same day.
2How would I go about canceling or rescheduling an appointment for repair?
You can contact us for assistance during regular business hours at 561-433-9700.
3What is the average time the repair or replacement will take?
Windshield repairs, in many cases, can take about 60 minutes. A windshield replacement averages about 90 minutes.
4Can my vehicle be dropped off?
You may be able to drop off your vehicle in many cases.
5Will a technician from Charlie‘s Auto Glass come to get my car?
We can also pick up your vehicle. Give us a call at 561-433-9700 for any information.
6How long before I can actually drive my vehicle safely?
Usually, you can drive your vehicle right after having repair or replacement of windshield. If there is any additional waiting time a technician will let you know.
7Is there any chance of damage to my vehicle during the repair or replacement?
There should be no damage to your vehicle while the repair or replacement is taking place. We use protective drapes as a precautionary measure to avoid any damage during your service.
8Will my vehicle be cleaned up after the repair?
After the repairs, a technician will vacuum your vehicle to assure there aren’t any pieces of broken glass.
9Will my rearview mirror be removed from the old windshield and applied to the new windshield?
Your rearview mirror will be removed from the old glass and attached to your new glass by an auto glass technician.
10Will the stickers from my current windshield be replaced?
Your current inspection stickers will be removed and if allowed by law, will be applied to your new windshield. Please check with your state licensing agency as some states do not allow reapplication of the current sticker. Those states usually require new sticker purchase within 3-5 days of windshield replacement.
Mobile Services
1Will I get a call when the glass technician is on the way to me?
A technician will call once on their way to let you know when to expect them.
2What if I cannot be reached while I am at work?
Your technician will try all contact numbers to reach you. If they are unable to after several tries, we can always reschedule your appointment.
3Will I need to leave my keys to my vehicle in order to have mobile auto glass service?
The technician will require your keys in order to access your vehicle and confirm everything is in proper working order.
4Will my car need to be in a garage or covered area to be repaired?
The technician will require your keys in order to access your vehicle and confirm everything is in proper working order.
5Will I need to leave my keys to my vehicle in order to have mobile auto glass service?
The technician will require your keys in order to access your vehicle and confirm everything is in proper working order.
6Will I have to wait with my vehicle during the service?
Once the technician has your keys available to him, you are not required to wait with your vehicle.
Repair
1How will I know if auto glass damage can be repaired?
We should be able to repair damage on a windshield which is smaller than a dollar bill.
2How does the auto glass repair process work?
Performing a windshield repair involves thorough cleaning of the windshield and treatment of the windshield resins using specially designed tools.
Our technicians are trained in many cases to repair damage in 60 minutes or less.